Privacy Policy — ba993

This Privacy Policy describes how ba993 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the ba993 online casino and sports betting platform at ba993.vip (the "Platform"). ba993 is committed to protecting your privacy and handling your personal data in a transparent and responsible manner in accordance with applicable data protection principles.

By registering an account on the Platform or by continuing to use the Platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Privacy Policy, please do not use the Platform.

ba993 collects personal information that you provide directly and information generated automatically through your use of the Platform. The categories of personal data we collect include:

• Identity data: your full name, date of birth, nationality, and a copy of government-issued identity documentation provided during KYC verification.
• Contact data: mobile phone number, email address, and current residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or elsewhere).
• Account data: your username, encrypted password, account preferences, deposit limits set by you, and self-exclusion or responsible gaming settings.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g., your bKash or Nagad mobile number, masked bank account reference), and transaction history.
• Gaming activity data: game session logs, bet history, win and loss records, bonus usage, wagering data, and responsible gaming interaction logs.
• Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and session duration data collected automatically when you access the Platform.

ba993 does not intentionally collect sensitive personal data such as biometric data, religious beliefs, or racial or ethnic origin unless specifically required by applicable law or KYC regulations. Where such data is provided incidentally (for example, in a photograph on an identity document), it is used only for the purpose of identity verification and is not processed for any other purpose.

ba993 uses the personal data we collect for the following purposes. We use only the minimum data necessary for each purpose and do not process your data in ways that are incompatible with the purposes for which it was collected:

• Account creation and management: to register your account, authenticate your identity at login, maintain your account settings, and process your voluntary account closure request.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard and to detect and prevent fraudulent transactions.
• Legal and regulatory compliance: to comply with anti-money laundering (AML) laws, KYC obligations, responsible gaming regulations, and any other applicable legal requirements. We retain certain data specifically because applicable law requires us to do so.
• Platform security: to monitor for fraudulent activity, detect account takeovers, identify abuse of our bonus system, enforce our Terms & Conditions, and protect the integrity of our games.
• Responsible gaming: to monitor gaming patterns for signs of problem gambling, apply responsible gaming tools such as deposit limits and self-exclusion where requested or required, and proactively reach out to players who may be at risk.
• Customer support: to respond to your queries, complaints, and account-related requests via live chat or email. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.

ba993 does not use your personal data for automated decision-making or profiling in any way that produces legal or similarly significant effects on you without your explicit consent. Where automated tools are used for fraud detection or responsible gaming monitoring, a human review process is available upon request.

ba993 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: processing is necessary to perform the contract with you — specifically to register your account, process your deposits and withdrawals, and provide access to the games and betting markets on the Platform.
• Legal obligation: processing is required to comply with AML laws, KYC regulations, responsible gaming obligations, and other applicable legal requirements under the laws of the jurisdiction in which ba993 operates.
• Legitimate interests: processing is necessary for ba993's legitimate interests in operating a secure and fair platform, preventing fraud, detecting and investigating prohibited activities, and protecting other players from harm.
• Consent: where processing is based on your consent (for example, to send you promotional communications), you may withdraw your consent at any time by contacting ba993 support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ba993 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your information only in the limited circumstances described below:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, and other supported payment providers solely to process deposits and withdrawals on your behalf. These providers are contractually bound to use your data only for payment processing and not for any other purpose.
• Game providers: game session and wagering data may be shared with licensed third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the extent necessary to operate the game and resolve disputes. Game providers are contractually prohibited from using this data for any purpose other than delivering the game service.
• Regulatory and law enforcement authorities: ba993 may disclose your personal data to government agencies, regulators, or law enforcement bodies in Bangladesh or internationally where required to do so by applicable law, court order, or as part of an investigation into suspected criminal activity including money laundering or fraud.
• Fraud prevention services: we may share data with third-party fraud detection and identity verification providers who assist us in verifying player identities and detecting suspicious activity on the Platform. These providers process data only under our instructions and are bound by confidentiality obligations.

ba993 requires all third parties who receive your personal data to respect the security of your data and to treat it in accordance with applicable data protection principles. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes under our instructions.

ba993 processes payment data to the minimum extent necessary to complete deposit and withdrawal transactions and to comply with our anti-money laundering obligations. We do not store full payment card numbers, CVV codes, or banking PINs on our servers. Sensitive payment credentials are handled entirely by our certified payment processing partners and are never stored by ba993 in unencrypted form.

For withdrawals, ba993 records the mobile number or bank account reference associated with the payment method you used for your most recent deposit. This information is retained as required by our AML procedures and is used solely to process withdrawal requests back to your registered payment method. ba993 does not share your financial data with any third party except as required for payment processing or by applicable law.

ba993 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and monitor platform performance. The types of cookies we use are:

• Strictly necessary cookies: essential for the operation of the Platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: collect anonymised data about how players use the Platform, which pages are visited most frequently, and how long sessions last. This helps us improve the Platform experience for all users.
• Functional cookies: remember your preferences such as language setting, preferred payment method, and responsible gaming tool configurations so you do not need to re-enter them each time you visit.
• Fraud detection and security cookies: used to identify unusual activity, detect bot traffic, and protect the Platform against automated abuse. These cookies are essential for platform security and cannot be disabled.

You can control the use of non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Platform and may prevent you from accessing certain features. ba993 does not use cookies to serve third-party advertising or to track your activity on other websites outside of the Platform.

ba993 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security measures include 256-bit SSL encryption for all data transmitted between your device and the Platform, secure server infrastructure with access controls, regular security audits, and staff training on data protection obligations.

While ba993 takes all reasonable steps to protect your personal data, no system of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data security incident affecting your personal data, ba993 will notify you promptly in accordance with its legal obligations and will take all necessary steps to contain and remediate the incident.

ba993 retains your personal data for as long as your account is active and for such additional period as is required to fulfil the purposes described in this Privacy Policy or as required by applicable law. In practice, this means: identity and KYC documents are retained for a minimum of five years following account closure to comply with AML record-keeping obligations; financial transaction records are retained for a minimum of five years following the date of the transaction; gaming activity logs are retained for a minimum of two years or longer where required for ongoing dispute resolution or regulatory compliance.

When your personal data is no longer required for the purpose for which it was collected and is not subject to any legal retention obligation, ba993 will securely delete or anonymise the data so that it can no longer be associated with you. You may request early deletion of specific data categories by contacting ba993 support, subject to ba993's legal obligations to retain certain data.

As a user of the ba993 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ba993 support via live chat or by email at [email protected]. ba993 will respond to all verifiable data rights requests within 30 days of receipt:

• Right of access: you have the right to request a copy of the personal data ba993 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: you have the right to request that ba993 correct any inaccurate personal data held about you or complete any incomplete data.
• Right to erasure: you have the right to request that ba993 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the processing is unlawful — subject to ba993's legal retention obligations.
• Right to restriction of processing: you have the right to request that ba993 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified or a legitimate interests objection is being considered.
• Right to data portability: you have the right to receive a copy of the personal data you have provided to ba993 in a structured, commonly used, and machine-readable format.
• Right to object: you have the right to object to ba993's processing of your personal data where that processing is based on ba993's legitimate interests. ba993 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

ba993 will not charge a fee for responding to data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be applied. ba993 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

The ba993 Platform is strictly intended for adults aged 21 years and above. ba993 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform, register an account, or provide any personal information to ba993. ba993 uses age verification procedures as part of its KYC process to prevent underage access to the Platform.

If ba993 becomes aware that it has collected personal data from a person under the age of 21 without appropriate parental or guardian consent, ba993 will take immediate steps to delete that data from its systems and close the associated account. If you believe that ba993 may have collected personal data from a minor, please contact ba993 support immediately at [email protected].

The ba993 Platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. When you play a game provided by a third-party supplier, that supplier may collect certain technical and session data independently, subject to their own privacy policies. ba993 is not responsible for the privacy practices of third-party game providers, and we encourage you to review their privacy policies where available.

ba993 does not control and is not responsible for the content, privacy practices, or data processing activities of any third-party website or service that may be referenced on the Platform. Links to third-party services are provided for informational purposes only and do not constitute an endorsement of those services. ba993 strongly advises you to read the privacy policy of any third-party service you interact with.

ba993 is a platform serving players in Bangladesh. Some of our third-party service providers (including game providers, fraud detection services, and infrastructure providers) may process your personal data in countries outside Bangladesh. Where personal data is transferred internationally, ba993 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh, including contractual data protection obligations on the receiving party.

ba993 does not transfer personal data internationally in a manner that reduces the protection afforded to your data compared to the protections applied within Bangladesh. If you have questions about international data transfers or the safeguards ba993 applies, please contact [email protected].

ba993 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users by displaying a notice on the Platform or by sending a notification to the email address or mobile number registered to your account. The date of the most recent revision is displayed at the top of this document.

Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how ba993 protects your personal data. If you disagree with any changes to this Privacy Policy, you should stop using the Platform and may request account closure by contacting ba993 support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ba993 handles your personal data, please contact our dedicated data support team. We are committed to resolving all privacy-related queries promptly and transparently. Our support team is available 24 hours a day, 7 days a week, and is specifically staffed to cover Bangladesh Standard Time (BST, UTC+6) peak hours.

You can reach the ba993 privacy support team via live chat on the Platform at any time, or by email. Please send all privacy-related correspondence to [email protected]. Please include your registered mobile number or email address in your request so that we can verify your identity before processing any data rights request. ba993 does not provide telephone support; all support is conducted in English via the channels listed on the Platform.